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It is entirely up to you how your cleaning visits are structured. You may provide specific instructions or leave the housework in the hands of your Custom Maid.

Each time your Custom Maid visits your home, you are welcome to specify exactly how you would like your time spent.

For example, on a particular cleaning visit, you may wish to have the oven cleaned out and the refrigerator cleaned out; or you may want some windows washed and some laundry done. Should you leave instructions of this kind, your Custom Maid will gladly work from your priority list.

On the other hand, many of our clients have busy work schedules and want minimal involvement in the cleaning of their house or condo/apartment; they are rarely at home during cleaning visits and expect their Custom Maid to maintain their residence with little or no input from them. All of our employees are qualified to work without instruction. Our staff is comprised largely of traditional cleaning ladies who have come to us with years of house cleaning experience and all have completed the CUSTOM MAIDS Housekeeper Training Program.

Q How many people do you send into my home?


We never send teams or crews of cleaners into your home.

When you call to schedule your first visit, we will select a qualified cleaning person for your home.

This first visit will serve as an opportunity for your Custom Maid to demonstrate the standard of excellence you can expect.

Then, once you are established and satisfied with a particular Custom Maid, we like to send that same cleaning person back to you each time; the cleaner has met you and is familiar with your home and your individual expectations.

Whether you use the service once a week or once a year, you will have your own cleaning person . . . someone you are comfortable with and who understands your needs.

Q What are the qualifications of a CUSTOM MAIDS employee?

At CUSTOM MAIDS, we devote more time and effort to recruiting experienced cleaning personnel than we do any other aspect of our business.

To us, the ideal candidate for employment is one who comes to us with years of prior cleaning experience and verifiable references. As a result, our staff is comprised largely of traditional cleaning ladies who have been in positions of trust for many years before joining our staff.

Notwithstanding the prior qualifications they may have, all new recruits are required to complete the CUSTOM MAIDS HOUSEKEEPER TRAINING PROGRAM, involving classroom and practical components. Those who successfully complete the training are added to our staff.

Once employed, our standards are maintained through an ongoing program of training and supervision.

Q Why choose CUSTOM MAIDS over a private cleaning person?

For 41 years, CUSTOM MAIDS has provided clients with "their own cleaning person," while eliminating all the risks associated with direct employment.

As all CUSTOM MAIDS staff-members are employees of the company, CUSTOM MAIDS assumes full responsibility for anyone assigned to clean your home and for your home when you are not there.

Your Custom Maid:

- has been screened and selected from a pool of some 1,200 candidates who apply to CUSTOM MAIDS each year

- has been bonded by us, and has completed the CUSTOM MAIDS Housekeeper Training Program

- is covered by Worker's Compensation (in the event of injury in your home)

-is covered by comprehensive liability insurance (in the event of damage)

-is legally employed, and eligible for all benefits pursuant to legal employment (statutory holiday pay, vacation pay, Employment Insurance, etc).
Our product is "peace-of-mind." You are offered the assurance of an experienced and qualified cleaning person, together with all the protections necessary to save you from exposure of every kind.

Our service is backed by a 100% guarantee of satisfaction.

Q Do I have to use the service regularly?

It is entirely up to you how often you use the service.

Whether you need service just occasionally, or regularly on a weekly, bi-weekly, monthly, or bi-monthly basis, we will be glad to accommodate your particular need.

Many people require service every week or every two weeks, while others have us in once a month or once every two months.

Thousands of people use CUSTOM MAIDS only occasionally. They are regular customers but, due to a busy or erratic schedule, it is only convenient for them to call us now and then, on an as-needed basis.

P.S. We can handle your move-in/move-out cleaning needs too!

Q What will CUSTOM MAIDS do in my home?


That means . . . scrubbing floors, cleaning out ovens, cleaning out fridges, washing windows, doing laundry, washing dishes and changing beds.



Q Do I need to provide cleaning supplies?

Yes. Your Custom Maid will use your cleaning supplies.

CUSTOM MAIDS employees do not travel in crews with cars and equipment; we provide traditional "one-cleaning-person-to-a-home" service. Your Custom Maid will reach you by public transit . . . making the transport of cleaning supplies prohibitive.

The good news is : our price point reflects this approach. Perhaps surprisingly (given CUSTOM MAIDS' market position), our rates are exceptionally competitive! (Please see SERVICES & COSTS.)

Moreover, our approach offers clients complete control over the cleaning products being used in their homes. There are no worries about vacuum cleaners and toilet brushes being used in multiple homes ; clients are free to purchase eco-friendly products as they see fit ; and those with young children have no concerns about unwanted chemicals being introduced into their homes.


1. Glass Cleaner (such as Windex)

2. Furniture Polish (if you use it)

3. Bathroom Cleanser (such as Spray Vim or Greenworks)

4. Liquid All-Purpose Cleaner (such as Mr Clean or Pine-Sol)

5. J-Cloths or Cloth Rags (alternatively, microfibre cloths)

6. Rough-Sided Sponges (for kitchen and bathroom tiles)

7. Paper Towels

Pail/Bucket (alternatively, plastic garbage can)

Floor Mop

Vacuum Cleaner (alternatively, broom and dust pan)

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