Proudly Canadian-designed, the PerfectSense Mattress is made with proprietary PerfectSense Comfort Foam. PerfectSense’s foam has a unique open air cell structure that provides the perfect balance of comfort and support, plus temperature control, pressure relief, and reduced motion transfer. Importantly, PerfectSense foam is not like traditional memory foam.

While memory foam mattresses sink in the summer and feel firm as a rock in the winter, PerfectSense foam is temperature insensitive. This means it maintains a consistent feel through every Canadian season, no matter the temperature. Plus, the foam’s open air cell technology enhances breathability and cooling throughout the night.

1) Order is Placed
You've just placed your order with PerfectSense! As soon as your order has been placed, we’ll send you an email to confirm receipt. From there, our warehouse will typically process the order in 1-2 days before sending out for delivery.

2) Processed & En Route
Once our warehouse has processed your order and it is in the hands of our courier, we will provide you with a tracking number to keep you up-to-date. Please note: The estimated shipping date we provide is the date that your order is most likely to arrive. For reasons beyond our control, however, shipping is sometimes delayed or accelerated. We recommend you keep a close eye on your tracking number for shipping updates. As this is an estimate, we don't recommend staying at home to wait for your package. If your order has multiple items you may receive each item on different days as each item will have its own tracking number.

3) Out For Delivery
You're this close to a better night’s sleep! Once our shipping partner has your order on their truck, we will send you an email update. Our shipping partner will make a delivery attempt that day between 9am - 7pm for residential addresses and will leave your package if it’s safe to do so. If they deem the location unsafe, they will make a second delivery attempt the following business day.

4) Delivered
Your PerfectSense Mattress has arrived at your home. Go ahead—unbox and get comfy!

Your new PerfectSense Mattress is covered by a 10-year Limited Warranty. For 10 years following your PerfectSense Mattress purchase, if you experience a manufacturer defect covered under our warranty, we will offer a one-time replacement or repair of the original mattress size purchased. This includes all components of the mattress. There is no fee or deductible required. If the warranty claim happens during your 100-night trial period, the trial will be paused during shipment of the replacement mattress and the trial will resume upon delivery of the replacement PerfectSense.

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This Limited Warranty covers the following during normal wear and use:

~ Degradation, which causes the mattress to have a visible indentation greater than one (1) inch, not associated with an improper foundation.
~ Any physical flaw in the mattress that causes foam material to split or crack, despite normal usage and proper handling.
~ Any defect or flaw in the zipper assembly of the mattress cover.
~ PerfectSense may decide to repair or replace the cover that wraps the PerfectSense Mattress.

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This Limited Warranty does not cover:

~ A normal increase in softness of the foam after long-term use.
~ Comfort preference or mattress height preference.
~ Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment.
~ Damage due to use with an inappropriate foundation.
~ Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new.”

Except for the terms provided above, PerfectSense will not charge the purchasers to repair or replace a purchaser’s mattress if it is deemed defective during the length of this 10-year Limited Warranty. No new warranty will be provided for the replacement product. Any warranty claim is only applicable within the country of original delivery, to the same customer name.

We know it can take some time to adjust to a new mattress, so we give you plenty of time to have it in your sleep environment and ensure you love it. If for any reason it's not working out, we'll come pick it up from you and give you a full refund, no questions asked.

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PerfectSense Mattress

Each customer is eligible for one (1) 100 Night Trial for their first order placed on PerfectSense.ca. Only first orders placed on PerfectSense.ca with a maximum of four (4) PerfectSense mattresses are eligible for the trial. Any orders placed using the same credit card, email address, billing address or shipping address will be considered as being placed by the same customer. If you are not certain that your order qualifies for the PerfectSense 100 Night Trial, contact PerfectSense’s Customer Service team, who will determine your order’s eligibility.

Once a customer has made a return within their 100 Night Trial, they are not eligible for another trial on the same product. The 100 Night Trial is non-transferable and any returns require proof of purchase. Any PerfectSense products ordered through a third-party website or provider are not eligible to the 100 Night Trial.

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Shipping

Free shipping is available to the 10 provinces in Canada and there is a non-refundable shipping surcharge for orders shipping out to the Canadian Territories. There is no fee or deductible required for the product, and transportation of any replacement is free to any provincial street address in Canada.

Should you choose a delivery service or option provided directly through one of PerfectSense’s delivery providers, the delivery contract at that point will be directly between you and the delivery partner, not PerfectSense. PerfectSense will no longer be able to act as your primary point of contact for shipping inquires.

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Size Exchanges

If the incorrect size is ordered, a one-time size exchange will be offered within the 100-Night Trial. This must be communicated to PerfectSense within the first 100 nights. To limit the impact on the environment, PerfectSense will treat a size exchange as completion of the 100-Night Trial. It is strongly recommended to confirm the correct size required before an order is placed.

Once the replacement product has been received, failure to return the original product will be considered authorization to charge your credit card for the price of the item.

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Returns

Any returned product type will not be eligible for additional subsequent trials (i.e. if you return a Mattress, you will not be eligible for another 100-night trial on future mattress orders).

Any environmental and/or customer-inflicted damage will disqualify the ability to exchange or return the PerfectSense product. Additionally, to ensure that mattresses can be donated to charities, all returns must be in good condition and free of stains and/or damage.

The product, opened or unopened, can only be returned within the 100 Night Trial. In the event of a return, the pickup address can differ from the original delivery address, however it must be a valid street address within any of the Canadian provinces.

Customer may return a maximum of four (4) PerfectSense mattresses per initial order, validated by the order number, customer name, or shipping address. Please try our products first before ordering in large quantities.

Once a return is requested and the required information has been provided, you will be contacted directly by our pickup partner for your area to schedule an appointment. In urban centers, a partner will usually contact you within 2-5 business days. In rural areas, it may take up to 3 weeks for a suitable pickup partner to be arranged.

While our partners will do their best to accommodate your requested times, pickups will ultimately be subject to their availability, and will occur only during their operating hours (generally weekdays only).

You must accommodate pickup by the partner we selected within 3 weeks of being contacted by this partner, or your return request will be voided. If you are outside of the trial period you will not be eligible to make another return request.

Once the pickup has been completed and confirmed, your refund will be processed back onto the original card used for the purchase. This typically occurs within 5 business days of the pickup. Standard processing time for the funds to be posted by your bank is 3-5 business days.

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Billing

Promotional codes or offers cannot be combined and promotional codes cannot be used in combination with the financing option available through PayBright.

We may modify these terms at any time.

You agree that PerfectSense may, at its sole discretion, suspend or terminate your access to all or part of its website and resources for any reason, including, without limitations, breach of this User Agreement. This includes that there may be change these Terms at any time. If the changes are material, we’ll let you know by email or posting a notice on the site before the changes go into effect. The notice will designate a reasonable amount of time (the “Notice Period”) after which the new terms will go into effect for all users.

Any suspected illegal, fraudulent, or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with PerfectSense, including any account or login information.

Send us an email at support@perfectsense.ca and we’ll help coordinate the return.